Frequently Asked Questions
What products are in the Occeanne collection?
Our collection is designed as a complete hand care ritual. Ocean Waves Hand Wash gently cleanses, Ocean Waves Hand Scrub refines texture, and our hand creams restore softness and hydration. The Ocean Waves Hand Care Collection brings the three scented steps together, while the Ocean Waves Travel Hand Wash makes the cleansing step easy to take with you.
What is the difference between Ocean Waves Hand Cream and Pure Hand Cream?
Both are lightweight, replenishing hand creams made with ingredients including glycerin, shea butter, coconut oil, tucuma butter, and avocado oil. Ocean Waves Hand Cream is scented with our coastal essential-oil blend. Pure Hand Cream is unscented and formulated without essential oils, making it the best choice if you prefer fragrance-free hand care.
How are the Ocean Waves products scented?
Ocean Waves is a fresh coastal blend of bergamot, lavender, rosemary, and spearmint pure essential oils. It is clean, aromatic, and designed to leave a subtle scent after use. Pure Hand Cream is unscented and contains no essential oils.
What ingredients do you leave out?
Our formulas are made without cocamidopropyl betaine, harsh preservatives, parabens, PEGs, phthalates, sulfates, synthetic fragrance, or triclosan. Every ingredient is selected for a clear purpose. You can review the complete ingredient list on each product page and learn more about our approach on the Clean Ingredients page.
Are Occeanne products cruelty free and vegan friendly?
Yes. Occeanne products are cruelty free, vegan friendly, and proudly Leaping Bunny Certified.
Which Occeanne product is best for sensitive hands?
Pure Hand Cream is our unscented option and is formulated without essential oils. Individual sensitivities vary, so we recommend reviewing the full ingredient list and patch testing any new product before regular use.
What order should I use the hand care ritual?
Begin with Ocean Waves Hand Wash to cleanse. Use Ocean Waves Hand Scrub after cleansing when you want to refine texture, then finish with Ocean Waves Hand Cream or Pure Hand Cream to replenish moisture. The scrub is intended for a few uses each week, while the wash and cream can be part of your daily routine.
How do I use Ocean Waves Hand Wash?
Pump into hands and work into a soft lather. Rinse thoroughly and dry. The wash is designed to cleanse while helping hands feel soft, comfortable, and balanced.
How do I use Ocean Waves Hand Scrub?
After cleansing, massage the scrub onto damp hands for 20 to 30 seconds, focusing on areas of dryness or texture. Rinse thoroughly. Use two to three times per week.
How do I use Occeanne Hand Cream?
Massage a small amount into clean, dry hands until fully absorbed. Reapply throughout the day as needed. Choose Ocean Waves for our signature coastal scent or Pure for an unscented finish.
Can I use the products separately?
Yes. Each product works beautifully on its own. Used together, the wash, scrub, and cream create a considered cleanse, refine, and restore ritual.
Which packaging is made from Ocean Bound Plastic?
The Ocean Waves Hand Wash bottle is made from 100% recycled Ocean Bound Plastic certified by Prevented Ocean Plastic™. Our hand creams and hand scrub use recyclable aluminum tubes and caps, selected to suit those formulas and their use.
What is Ocean Bound Plastic?
Ocean Bound Plastic is discarded plastic recovered near coastlines and waterways where it is at risk of entering the ocean. It is collected before it becomes marine pollution, then cleaned and processed into recycled material. It is not plastic removed from the ocean itself.
Learn more on our Sustainability page or visit Prevented Ocean Plastic™.
What makes the Ocean Waves Hand Wash pump different?
Conventional pumps often combine plastic, metal, rubber, silicone, or glass. Our pump is made entirely from polypropylene plastic, including the spring and ball, removing the mixed-material construction that can make pumps difficult to process.
The pump is designed to adapt to mainstream plastic recycling processes where polypropylene is accepted. Learn more on our Innovation page.
How do I recycle the hand-wash packaging?
Use the product fully, then remove the pump from the bottle and rinse both components. Recycle the box, bottle, and pump separately where accepted. Always check your local recycling guidelines, since accepted materials and preparation requirements vary.
How do I recycle the hand cream and hand scrub packaging?
Empty the aluminum tube, remove the cap, and recycle the components separately where accepted. Check your local recycling guidelines before placing either component in your recycling bin.
When will my order ship?
Orders are typically processed within one to two business days. After shipment, delivery is generally expected within three to five business days. Timing may vary by destination and carrier.
Visit our Shipping and Returns page for current details.
Do you offer complimentary shipping?
Yes. We offer complimentary US shipping on orders over $50. The Ocean Waves Hand Care Collection qualifies on its own, and other products can be combined to reach the threshold.
What is your return policy?
If you are not satisfied with your purchase, contact our customer care team within 30 days of receiving your order. Returned items must be unused and in their original packaging.
Visit our Shipping and Returns page or contact us for assistance.
Can I send the hand care collection as a gift?
Yes. The Ocean Waves Hand Care Collection brings together the wash, scrub, and cream as a complete three-step ritual, making it a considered gift for someone new to Occeanne or already devoted to the scent.
Where are Occeanne products made?
Occeanne products are made in North America with thoughtfully sourced global components. The collection is designed in Los Gatos, California.
Has Occeanne received any awards or recognition?
Yes. Ocean Waves Hand Wash has been recognized in two distinct areas. Its packaging received a Silver Medal for Sustainable Packaging at the 2025 Sustainable Beauty Awards. The Ocean Waves scent featured in the hand wash received the Seal of Beauty for Fragrance Innovation at the 2026 NEWYOU Beauty Awards.
How can I contact Occeanne?
Visit our Contact page for help choosing a product, questions about an order, wholesale or collaboration inquiries, or anything else you would like to ask. We will respond as promptly as we can.
How can I hear about new products and offers?
Join our email list for new rituals, product news, and occasional offers. You can sign up from the website header or footer and follow Occeanne on social media for more from the journal.